Support

Report an Issue

Having a problem?

Use this form to report a charging issue, app problem, or any technical fault. Our team will review it and respond as quickly as possible.

Provide your email to receive a tracking link so you can follow the status of your report.

Tracked tickets
Enter your email to get a link to track your report's status and see staff responses.
Anonymous OK
You can submit without an email — your report will still reach our team.
Urgent issues
For urgent matters call us directly at +94 71 600 5151.

Fields marked * are required

Issue Summary *

Please enter an issue summary.

Issue Type *

Severity

Charger ID (if applicable)

The 6-digit ID shown on the charger label or in the app.

Description

Your Name *

Please enter your name.

Phone Number *

So our team can call you back if needed.

Please enter a valid phone number.

Email Address *

We'll send a tracking link to this address.

Please enter a valid email address.