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Volt Charge Privacy Policy

Volt Charge – Terms and Conditions

 

Volt Charge Mobile Application

Please read this Agreement carefully before accessing or using the app. By accessing or using any part of the app, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the app or use any services. If these terms and conditions are considered an offer by Volt Charge, acceptance is expressly limited to these terms. The app is available only to individuals who are at least 13 years old.

 

  1. Your Account – If you create an account on the app, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must immediately notify of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
  2. Responsibility of Contributors – If you post material to the app, post links on the app, or otherwise make (or allow any third party to make) material available by means of the app (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or con., software. By making Content available, you represent and warrant that:, the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party, if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
  3. User Content License – User contributions are licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unsupported License Without limiting any of those representations or warranties, Volt Charge has the right (though not the obligation) to, in Volt Charge’s sole discretion (i) refuse or remove any content that, in Volt Charge’s reasonable opinion, violates any Volt Charge policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the app to any individual or entity for any reason, in Volt Charge’s sole discretion. Volt Charge will have no obligation to provide a refund of any amounts previously paid.
  4. You consent to the collection and use of information as detailed in our Privacy Policy. If you’re outside Sri Lanka, you consent to the transfer, storage, and processing of your information – including but not limited to, the content you posted or transferred to the site and any personal information – to and within Sri Lanka and other countries. When you use this app, you shall abide with the Volt charge privacy policy.
  5. You aware and agree that the using of the app and its related charging stations and equipment is at your own risk and loss. Therefore, any loss or damage arising as a result of the use, misuse or unauthorized use of the app and its related charging stations and equipment shall be your responsibility and you shall keep us indemnified in that regard.
  6. We shall not take any responsibility of your vehicle during the charging session.
  7. The usefulness and quality of the app and its related charging stations and equipment depends on the manner in which it is used by you.
  8. The app is provided to user ‘as is’. To the maximum extent permitted by law, we disclaim all warranties express or implied, including the implied warranties of non-infringement, merchantability, and fitness for a particular purpose. We further do not guarantee the operation or quality of the app, or the correctness or accuracy of the information provided by the app. The foregoing is related to, inter alia, the fact that app is dependent on the use of the internet, as well as the possibility of receiving text and other messages, as well as the mobile device, mobile networks and other networks and third-party services being in good working order. To facilitate the operation of the app, the user will be responsible for, inter alia, the following:

8.1 The correct provisioning of information, including (but not limited to) its email address, information about its EV and its payment details.

8.2 Misuse of the app upon loss or theft of its mobile device.

Personal data is retained for as long as necessary to fulfill the purposes described in these terms and conditions or as required by law.

These terms and conditions are governed under the laws of Sri Lanka and any disputes shall be submitted to the exclusive jurisdiction of Sri Lankan courts

 

 

Terms and Conditions – Volt Charge App | Wallet

By adding a credit card/debit card (“Card”) as a payment method for this mobile app, you agree to the, following terms and conditions:

  1. We reserve the right to modify these terms and conditions at any time. We will notify you of any changes through the app or by email. By continuing to use the app after the effective date of any changes, you agree to be bound by the revised terms.
  2. You are responsible for maintaining the accuracy and validity of your Card information associated with your account.
  3. We are not responsible for any fees or charges associated with your Card transactions, including but not limited to overdraft fees or foreign transaction fees.
  4. We presume that the accepted Card will be indicated as such on the Card (i.e. Visa / Mastercard /Amex / Union Pay etc.)

5.All users shall be above the age of 18 and shall keep the company indemnified in that regard, further that the correct Card details will be entered and that the company is indemnified from any liability arising out of misusing third party Cards.

6.These terms and conditions are governed under the laws of Sri Lanka and any disputes shall be submitted to the exclusive jurisdiction of Sri Lankan courts

  1. You aware and agree that the using of the app and its related charging stations and equipment is at your own risk and loss. Therefore, any loss or damage arising as a result of the use, misuse or unauthorized use of the app and its related charging stations and equipment shall be your responsibility and you shall keep us indemnified in that regard.
  2. The usefulness and quality of the app and its related charging stations and equipment depends on the manner in which it is used by you.
  3. By adding a Card as a payment method, you acknowledge that you have read, understood, and agree to these terms and conditions.
  4. For any questions or concerns regarding these terms, please contact us through the app. or at info@voltcharge.lk

 

 

 

Volt Charge Privacy Policy

 

Last Updated: July 26th, 2025

Volt Charge® (“we,” “our,” or “us”) provides this privacy policy (the “Policy”) to inform you on how we process your information, whether you are a visitor to our website, a purchaser of our electric vehicle charging stations, or a user of electric vehicle charging stations on the Volt Charge Network or affiliated charging networks using Volt Charge technology. “Volt Charge Network” refers to Volt Charge’s open-platform network of electric vehicle charging stations and vehicle charging applications.

Except as explicitly provided herein, this Policy applies to your use of the Volt Charge website (the “Website”), the Volt Charge mobile application (the “App”), and to any service offered by Volt Charge that includes a link to this Policy, including your Volt Charge account (if you have registered or are registering your account) and the Volt Charge radio-frequency identification cards (the “RFID cards”) (each of these services and applications are collectively defined as the “Service”).

Please read this Policy carefully to understand how we handle your information. By using or otherwise accessing the Service, you agree to this Policy. If you do not agree to this Policy, please do not access or use the Service.

  1. Information We Collect

We obtain information about you when you use or otherwise access the Service. Please note that we need certain types of information to provide the Service to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain parts of our Service.

  1. Information You Provide Directly to Us

We collect information you provide directly to us. For example, you may provide us with information through your:

    • Use of the Service;
    • Registration for an account;
    • Access to and use of the Volt Charge Network;
    • Purchases;
    • Communications with us, including for customer support, technical assistance, marketing, and billing;
    • Communications with other users of the Service; and/or
    • Participation in surveys, polls, sweepstakes, or promotions.

The types of information we collect directly from you include:

    • Account Registration Information: If you register for an account, we may collect your name, username, password, title, email address, address, telephone number, postal code, country, location, Volt Charge card

number, user identification, user differentiator, information about your vehicle (e.g. make, model, colour), and payment information such as the last four digits of your credit card number.

    • Social Media Data: When you use Volt Charge’s social media features to communicate with other users of the Service or upload a photo of the station, we collect your username and other information like charging

station name and charging station location.

    • Charging Network Data: When you use the Volt Charge Network, we may collect information such as, charging session date, start time, end time, duration, identification number, energy dispensed, charging port

identification number, total fees associated with each charging session, pricing policy applied, RFID Card Identification Number, power cycle patterns, current, and voltage.

    • Volt Charge Station Data: If you own or operate a Volt Charge station for use commercially (a “Site Host”), we collect certain information from you as a Site Host, such as contact details and the Site Host’s

affiliation or association to a company account. If you own or operate a Volt Charge station for home use, we may collect session and scheduling data, information relating to the WIFI network you connect to the Volt Charge station, geolocation of the Volt Charge station, and other data you input into the home Volt Charge station.

    • User Content: The Service may allow you to upload content, such as images and photos, and communications with other users.
  2. Information We Collect From Third Parties

We may collect information about you or others through our affiliates or through non-affiliated third parties. For example, Site Hosts may provide us with additional details about actual or potential users of the Volt Charge stations hosted by the Site Host, including vehicle information and contact information of others.

We may also collect information about you from non-affiliated third parties for fraud or safety protection purposes, or for marketing purposes. We likewise may combine information that we collect from you through the Service with information that we obtain from such third parties and information derived from any other products or services we provide.

  1. Information We Collect Automatically

Device/Usage Information. We and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect and store information about your use of the Service. As described further below, we may collect and analyze information including, but not limited to: (1) IP address, (2) date and day of access request, (3) pages viewed, (4) time zone difference to Greenwich Mean Time (GMT), (5) the standard HTTP-header information, (6) the time spent on each page of our Website or App page, (7) links you have clicked on our Website, (8) the page you visit before and after you come to our Website, (9) browser type, (10) operating system, (11) language, (12) advertising identification number and vendor identifier, (13) usage data including information on how you navigate the Service, and (14) version of browser software.

Location Information When you use the Service, we may collect general location information (such as IP address). If you install our App, we may ask you to grant us access to your mobile device’s geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Service, including providing you with location-based features (e.g. for identification of Volt Charge stations available near you). If you access the Service through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details. If you disable certain functions, you may be unable to use certain parts of the Service.

Cookies and Other Electronic Technologies Like most websites, Volt Charge uses cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”, unless otherwise stated) to provide users an efficient user experience in using the Website. A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about website visits, recognizes you and your preferences each time you visit the Website, optimizes website functionality, and enables us to provide the Service. Some parts of the Website use cookies to track user traffic patterns.

Volt Charge uses cookies for a variety of reasons, including to: provide you the Service you have requested, enhance our Website’s performance, or analyze how users use our Website. Our use of cookies falls into the following categories :

    • STRICTLY NECESSARY COOKIES. These are essential to enable you to move around the Website and use its features. Without these cookies, the Service you have requested cannot be provided.
    • PERFORMANCE COOKIES. These cookies improve how our Website works. They collect information about how users use our Website (e.g., which pages users visit most often, and if users get error messages from web pages).
    • FUNCTIONALITY COOKIES. These cookies allow us to remember what choices you make (e.g., your username, language or the region you are in) to provide enhanced, more personal features. The information these cookies collect may be anonymized.
    • ADVERTISING AND MARKETING COOKIES. These cookies are used to: send you advertising and marketing-related material tailored to you and your interests, limit the number of times you see an advertisement, and help measure advertising campaigns’ effectiveness. These cookies are usually placed by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations like advertisers. The “interest-based” or “personalized” advertising powered in part by these cookies is usually more relevant to you, but it also generally involves the collection and use of more information about you and your browsing history. There are easy ways to opt out of most or all interest-based or personalized advertising: we describe how to do that in Section 4 titled “Online Analytics and Tailored Advertising.”
  1. How We Use Information Collected

Volt Charge may use the information we collect from or about you for the following business or commercial purposes, such as uses to:

  1. Process your application to create an account with Volt Charge;
  2. Provide our Service to you, including information, products, and services you request from us that enable you to access our charging stations network;
  3. Process billing functions, including payment of fees;
  4. Notify you of changes to our Website or Service;
  5. Manage and administer your account, including to distinguish between multiple vehicles or users under a single account, and for information regarding charging sessions (e.g., duration, energy consumption, station owner and station data);
  6. Manage and respond to any inquiries, correspondence, concerns or complaints you have sent to us;
  7. Communicate with you regarding the Service;
  8. Enable you to communicate with other users;
  9. Promote and market Volt Charge products and services;
  10. Analyze use of the Service;
  11. Improve any services we provide, and research or develop other products or services;
  12. Keep our Service secure and operational;
  13. Provide value added service, promotions, and pricing;
  14. Fulfill the purposes for which you provided it (such as to help you find a Volt Charge station);
  15. Maintain internal records;
  16. Create or maintain aggregated, anonymized or de-identified information, which we may use and disclose without restriction;
  17. Investigate, prevent, or take action regarding unlawful or harmful activities, including potential threats to physical safety, potential fraud, and violations of our Terms and Conditions; and/or
  18. Safeguard our and others’ rights or property.

We may combine any of the information that we collect from you with other information, including information that we obtain from third parties, or with information derived from any other products or services we provide. For example, we may combine personal information you provide us, such as an email address, with information automatically collected about your device.

  1. When We Share Your Information

We may share your information we collect as follows:

  1. With our service providers and other contractors (e.g., hosting and financial providers, marketing, customer support platforms, and data storage providers);
  2. With our affiliates;
  3. With our distributors, resellers, channel partners, Volt Charge charging station owners, or authorized third parties including third-party network providers, utilities or their respective employees, freelancers, and consultants to help us provide our Service to you;
  4. With Site Hosts when you connect with a Volt Charge station operated by a Site Host;
  5. At your direction or with your consent, such as when you use our social media features to provide information to Volt Charge users about our Service or when you direct us to share information with third parties such as utility companies;
  6. In connection with the negotiation, diligence, or actual merger, acquisition or any form of sale of some or all of Volt Charge assets or business;
  7. In the unlikely event of insolvency, bankruptcy or receivership in which your information would be transferred as one of Volt Charge’s business assets;
  8. Where we are legally obligated to disclose information to the government or third parties for the purposes of criminal or fraud investigations, national security, law enforcement or other issues of public importance; and
  9. Where we otherwise believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions or any other legal terms governing use of the Service, and/or to protect our rights and property and the rights and property of other users.
  1. Online Analytics and Tailored Advertising

Analytics We may use third-party analytics services such as Google Analytics. These service providers use the technologies described in the “Information We Collect Automatically” section above to help us analyze how users use the Service, including analyzing your Website use, compiling reports on Website activity, and providing us with other services relating to Website activity and internet usage. We may also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on for your current web browser.

Tailored Advertising We and our third-party service providers may use device identifiers and other automated technologies (including cookie identifiers on our website), along with other collected information, to deliver content or tailor ads when you are on our Service or on other devices, apps or websites. These ads may be based, for instance, on the types of websites that you visit over time, the types of apps you have on your device, or de-identified information about you and your likely interests, based on your activities off of our Service. Partners that we or others work with to do the above may track your activities over time (including across different apps or websites) by collecting information through automated means, and they may use this information, and other information they receive from us or other sources, to deliver advertisements to you. You may control and block the cookies used by the Website by modifying the settings in your browser or on your device that allow you to refuse the setting of all or some cookies. You can also adjust your settings so that your browser blocks all cookies or only cookies from third parties. You can also delete cookies that have already been placed. However, please note that if you use your browser or device settings to block all cookies you may not be able to access all or parts of our Website. For more information about how cookies can be managed and deleted please visit www.allaboutcookies.org or https://optout.networkadvertising.org

  1. Security Measures

Volt Charge has implemented administrative, physical, and technical security measures to protect your information under our control.

While Volt Charge takes precautions against possible security breaches of its Website and Service, no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We are unable to guarantee the security of your information while it is being transmitted to our Website or stored in our systems and any transmission is at your own risk.

You should take steps to keep your information safe (including your password) and to log out of your account after use. Where we have provided you, or you have chosen, a password which enables you to access certain parts of our Website, or a Volt Charge RFID Card to access charge stations, you are responsible for keeping your password and Volt Charge RFID Card confidential. You must not share these with anyone or store them in a way that may allow a third party to access them. If that happens, you agree to report it immediately to info@volcharge.lk. Volt Charge cannot be held responsible for your failure to keep your password or Volt Charge RFID Card secure.

You should update your password periodically to help reduce the risk of unauthorized access to your account with us. When you do, you should strengthen your password with the combination of uppercase and lowercase letters, numbers, punctuation and other symbols

  1. Your Choices

You may modify certain of the information we maintain about you by accessing your account. You may unsubscribe from marketing communications from us by following the directions in those communications. Please note that where you opt out of, and unsubscribe from, receiving marketing communications, we may still send you certain communications relating to your use of the Service (e.g., service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account).

Local laws may also grant you additional rights. For example, Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing info@voltcharge.lk Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

If you are a California resident, please see the supplemental disclosure to view details on your rights.

  1. Links to Third Party Websites and Services

This Website may contain links to third-party sites. Access to any other websites linked to the Volt Charge Website is at the user’s own risk, and Volt Charge is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these websites. Volt Charge provides these links merely as a convenience and the inclusion of such links does not imply any kind of endorsement. If you provide any third-party with your information, we recommend that you review their privacy policies as Volt Charge does not control how they collect, process and transfer your information.

  1. Changes to Our Privacy Policy

We may change this Policy to reflect changes in the law, our information practices or the features of the Service. At the top of our Policy, we will indicate the date of the most recent update. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements, which may be thru email. By continuing to use the Service, you are confirming that you have read and understood the latest version of this Policy.

  1. Contact Us

You can contact us by email at info@voltcharge.lk or write to us at:

Volt Industrial Company Pvt Ltd,
351 Pannipitiya Road

Thalawathugoda, Sri Lanka.
+94716005151